Villa per max. 8 persone
La Morra, Piemonte, (Barolo e dintorni), Italia

«It’s a nice summerhouse, with a great pool and outside area, but not necessarily great in colder seasons like autumn or winter. The two major problems are the heating and the lighting in the proposed space, both house and kitchen.

The heating is confusing and tricky, some rooms get hot, some not. One big bedroom downstairs with bathroom would only warm up a little if the heater in the dining room (next to it) would be switched of. This poor heating system could explain the mould on the walls in the dining room. The mould shall be addressed later. Since the heating system consists in a pellet oven in the basement, it happened that the heating and the warm water supply turned down, when the pellets reservoir emptied. This can happen unpredictably, since there is no possibility to check the pellets. This unfortunately happened on the day after we arrived, which does not create for the best start. As a client you expect the landlords to check on this before the arrival of new clients, but we learned the hard way that this was not done, so we had to spend two days in the cold; day one trying to figure out the system and day two getting the situation addressed and, finally, fixed.

The mould itself is a serious problem, a space with mould should not be rented under no circumstances as the health hazards are not predictable.

The lighting is not ideal: it was impossible to read in the dining room, because of the dim light (one bulb not working at all and the others being not appropriate), the cooking in the kitchen also a challenge. The lights in the pool could not be turned on and off by the client, at night the pool stayed illuminated all night long making it difficult to sleep, even with the shutters closed.

During our stay in the house, the weather was quite rainy and stormy (autumn weather), we had water leaking into the house through doors in multiple rooms and water dripping down from the ceiling in the kitchen. There was no mention of this being possible, not enough tools to handle the water inside, no questions asked after the heavy downpour and no help for the drying.

A fact that did not help sorting out problems was that the landlords (both husband and wife) only speak Italian, which makes communication quite difficult.

The most unsettling and upsetting element was that as soon as we pointed out the problems we encountered, we got aggressively yelled at, treated disrespectfully as stupid fools and ridiculed. There was no word of excuses or feeling sorry for all the misadventures. This is not the way you treat your customers to make them feel welcome.

Last but not least, at the end of our stay (6 days) we had to paid exorbitant 200€ for electricity and 18€ per day for local services. What those local services include is still a mystery to us apart form bad behaviour and rudeness there was no local service provided.» «It’s a nice summerhouse, with a great pool and outside area, but not necessarily great in colder seasons like autumn or winter. The two major problems are the heating and the lighting in the proposed space, both house and kitchen.

The heating is confusing and tricky, some rooms get hot, some not. One big bedroom downstairs with bathroom would only warm up a little if the heater in the dining room (next to it) would be switched of. This poor heating system could explain the mould on the walls in the dining room. The mould shall be addressed later. Since the heating system consists in a pellet oven in the basement, it happened that the heating and the warm water supply turned down, when the pellets reservoir emptied. This can happen unpredictably, since there is no possibility to check the pellets. This unfortunately happened on the day after we arrived, which does not create for the best start. As a client you expect the landlords to check on this before the arrival of new clients, but we learned the hard way that this was not done, so we had to spend two days in the cold; day one trying to figure out the system and day two getting the situation addressed and, finally, fixed.

The mould itself is a serious problem, a space with mould should not be rented under no circumstances as the health hazards are not predictable.

The lighting is not ideal: it was impossible to read in the dining room, because of the dim light (one bulb not working at all and the others being not appropriate), the cooking in the kitchen also a challenge. The lights in the pool could not be turned on and off by the client, at night the pool stayed illuminated all night long making it difficult to sleep, even with the shutters closed.

During our stay in the house, the weather was quite rainy and stormy (autumn weather), we had water leaking into the house through doors in multiple rooms and water dripping down from the ceiling in the kitchen. There was no mention of this being possible, not enough tools to handle the water inside, no questions asked after the heavy downpour and no help for the drying.

A fact that did not help sorting out problems was that the landlords (both husband and wife) only speak Italian, which makes communication quite difficult.

The most unsettling and upsetting element was that as soon as we pointed out the problems we encountered, we got aggressively yelled at, treated disrespectfully as stupid fools and ridiculed. There was no word of excuses or feeling sorry for all the misadventures. This is not the way you treat your customers to make them feel welcome.

Last but not least, at the end of our stay (6 days) we had to paid exorbitant 200€ for electricity and 18€ per day for local services. What those local services include is still a mystery to us apart form bad behaviour and rudeness there was no local service provided.» Commento dal atraveo: Abbiamo inoltrato la recensione all'ufficio controllo qualità del Tour Operator.

«En dejlig bolig,hvor alt fungerer. Huset ligger tæt på indkøb og restauranter og har en fantastisk udsigt fra de mange altaner og terrasser.
Swimmingpoolen er fælles med flere andre lejemål, hvilket kan føles lidt som om andre træder ind på "vores" område.»

«Smukt, stemningsfyldt hus.
Velindrettet og rummeligt.
Alt meget rent og propert.
Dejlig stor pool og have.
God placering i kanten af byen La Morra med fine muligheder for dagligvareindkøb.
Meget venlige og hjælpsomme værtsfolk.»

«War toll! Prima Sache, mit Kindern etwas vorsichtig bezüglich der Einrichtung sein!»